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Frequently Asked Questions

What is Fleetfoot?
 

Fleetfoot Messenger Service was first founded in 1980 to serve the delivery needs of Seattle and King County with bicycle, walking and moped couriers. We now have more bicycle service in downtown Seattle and over 50 car drivers who cover the greater Puget Sound region. We handle all sizes of items, from a document to a pallet load and we can dispatch everything from an economy car to a 24 foot lift-gate truck. We can deliver anywhere in the state of Washington, and with our partnership with teamww.com, we can deliver anywhere in the world. When you call TEAM, ask for Tim or Tony in Seattle.

 

How do I set up an account with Fleetfoot?
 

We would be happy to set up an account for customers who use our services more than once. Simply call us at 206-728-7700 and we can do it right over the phone. It takes less than two minutes, and you can begin placing orders immediately. Or, you can fill in our registration form and we'll call you to confirm the information. We bill on a monthly basis for the work we do for you in the previous month. For example, we will bill you at the beginning of January for the work we perform in December.

 

Can Fleetfoot customize my invoices?
 

Do you require purchase orders, job numbers or project names to go with your orders? We can custom tailor your bill for you by setting up an order screen personalized just for you. We will ask you for the job number when you place your order, then when you get your bill, it will be broken down by your job numbers.

 

Will Fleetfoot accept credit cards? Cash? Checks?
 

Yes, we accept Visa, Mastercard and American Express. For volume clients, you can also establish an account with us. Of course, you may also pay by cash or check, with payment required at either the pickup or delivery location. If we need to go to a third location for payment, there will be an additional charge. All payments by credit card will appear on your card statement with the name of the company that processes our cards for us:  "Transportation Agent Grid (TAG)."

 

How do I place an order over the phone?
 

Call us at 206-728-7700. We are open for phone orders from 7:30am to 5:30pm Monday through Friday. If you have never placed an order with us, you can open an account right over the phone, or you can pay by cash, check, or credit card if you prefer. If you already have an account with us, please have the following pieces of information ready: Which company are we billing? Where are we picking up? Where are we taking the package? When does it need to be there? What exactly are we delivering? We are more interested in the dimensions than the content. If it's an envelope, then that would be sufficient. However, if it's a box, we would appreciate knowing the dimensions and weight before we send someone to pick it up.

 

What are some helpful tips for ensuring my package is delivered in good condition?
 

The most important thing is to make sure your package is addressed correctly. That means not only the correct address, but the correct business name and recipient's name. This is especially important for larger business such as Microsoft, Boeing, hospitals, universities, schools, and government offices. This will solve 90% of all delivery problems. While we do not require that all deliveries be in envelopes or in boxes, that will certainly help. If it is raining, some sort of protective cover would be good. When placing your order, let us know if it is something larger than an envelope. Knowing the dimensions, weight and quantity of boxes helps get your packages picked up and delivered sooner. We take every precaution to ensure your package is delivered to the correct address on time and in good condition. Following these simple guidelines helps us help you.

 

I have a question about an order I've already placed.
 

If you have a question about a delivery in progress, you can always call us at 206-728-7700 and we can check for you and let you know its status.  Or if you would like to check it yourself, go to our website’s homepage and click on the Track your Shipment link and you will be able to view the status or your shipment in real time.

 

Can Fleetfoot accommodate regularly scheduled work?
 

Absolutely, and in most cases your cost will be less as we give discounts for regularly scheduled runs.  Call and ask for Gary, the owner, and he will set you up.

 

Does Fleetfoot deliver on the weekend or after business hours?
 

Yes, Fleetfoot is now a 24 hour, 7 day a week service! Just call our regular number (206-728-7700) and a live person will always answer and take care of all your after-hours needs. All After-Hours jobs are booked as Rushes or Standards and carry an additional $20 charge. In the event that your company has multiple After-Hours jobs that can be scheduled in advance, we will frequently waive the $20 After-Hours charge.

 

Is there anything Fleetfoot can't deliver?
 

Fleetfoot will deliver just about anything you need to ship. For your protection and ours, there are some things we cannot deliver. We do not deliver contraband or other illegal items, any kind of precious gems, framed artwork, hazardous materials or cash over $200. And please note that due to our inability to know what is inside any package, our limit of liability for damage is $200 per shipment unless prior arrangements have been made. We will deliver alcoholic beverages, but only in sealed containers, and only to people who can prove they are 21 years of age or older.

 

What is Fleetfoot's tax ID number?
 

Our Federal Tax ID number is displayed on the front page of your monthly bill. It is 91-2103260.

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Fleetfoot Messenger Service
PO Box 19496
Seattle, WA 98109
Phone 206-728-7700
Fax 206-682-9558
Email info@fleetfootmessenger.com

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